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Job Title: Client Services Associate Croydon Up-to £18k

This vacancy is being advertised on behalf of Pay Monthly 2 Recruit who is operating as an employment agency.

Our Client is based just outside of Croydon is one of the UK’s leading providers of their services within their field. They are looking for a Client Services Associate to be responsible for the day to day satisfaction, retention and growth of client relationships. The Associate serves as a liaison between our clients and internal departments.

The Role

• Working 9.00am – 5.00pm (week 1). Working 6.30am -2.30pm (week 2)
• Proactive management of a portfolio of assigned clients, ensuring that all Service Level Agreements are met and exceeded.
• Build and maintain rapport with front line client contacts/ Responding to incoming calls in a professional manner.
• Accurately and efficiently importing automated new business files within specified timeframes. Ensuring that all expected new business is received, full analysis / reconciliation of the content escalating any discrepancies/ abnormalities internally
• Ensuring that all new processes and procedures are fully documented and kept up-to-date at all times within a central filing system.
• Ensure all SLA guidelines are met / exceeded.
• Responding with timeliness and professionalism to client requirements for information, problem resolution and reports on a daily/ad hoc basis.
• Identifying client issues and concerns and communicating them to the appropriate internal personnel.
• Seek methods of enhancing client communication through the development and implementation of current and new processes.
• Resolution of queries raised by all internal departments.
• Investigation/confirmation of all Queries and Claims Paid’s with client contacts.  As well as aassisting with the completion of disputes.
• Responsible for the production, distribution and maintenance of a variety of complex Excel spreadsheets in line with clients requirements i.e. Daily / Weekly / Monthly and Ad-hoc .
• Policing of all in/outbound system generated files
• Amending reporting requirements following client requests
• Undertaking basic analysis of incorrect formulas and correcting of same.
• Updating the Key Performance Indicators using PowerPoint.
• Policing and cross checking of statistical reports produced via Access
• Account maintenance.
• Assisting the basic analysis of statistical data.
• To effectively plan and organise tasks effectively in the absence of the Team leader to ensure they are completed
• To perform all duties in accordance with the law and the Company’s Quality and Procedures Manuals including Health and Safety and Equal Opportunities and those detailed in the Quality Manual and section 2 of the Procedure Manual.
• Any other duties commensurate to this role as may be required from time to time.

The Person

Essential:

• At least 3 years Administration experience
• Computer literate, MS Office
• Strong Access and Excel skills
• The ability to multi-task
• Good written and verbal communication skills
• Accurate keyboard skills
• Well organised
• A quality focus
• Team Player

Desirable:

• Business to Business customer service experience (telephone)
• C Grade or above GCSE in Maths and English
• Basic understanding of SQL

The Package

£16,000 - £18,000 per annum

If you feel you have the relevant skills and qualifications then please send your CV and cover letter to sales@2recruit.co.uk quoting Ref: PM2R/79/CSA

www.2recruit.co.uk

We endeavour to reply to all applications; however due to the high amount of online applications we receive, if you haven’t heard from us within 14 days, you have been unsuccessful with this particular role. If your application is not suitable for this position your CV will also be considered for any other vacancies we may have. You are very welcome to apply future advertisements placed by Pay Monthly 2 Recruit.