Credit Recovery Officers (office based) £14.5k to £18k + bonus. Croydon
This vacancy is being advertised on behalf of Pay Monthly 2 Recruit who is operating as an employment agency.
Our Client is one of the UK’s leading providers of specialist Debt Recovery and Credit Management solutions. They are looking for Credit Recovery Officers to work from their offices just outside Croydon, Surrey.
They offer comprehensive training and support.
Main Purpose of the Job:
To collect overdue accounts on behalf of our clients, by contacting their customers by telephone and letter. All action taken must be in accordance with the procedures laid down by the company, agreed by the client and conform to the laws, which relate to our services.
Main Duties and responsibilites.
- Contacting the customers of our clients as allocated by your manager, collecting overdue accounts as quickly and efficiently as possible either by standard letter or telephone.
- Recording all information obtained from calls on the system and ensuring the account status is always up to date.
- Ensuring that your computer diary is up to date and managing same in accordance with the instructions of your manager.
- Maintaining client contact in accordance with the wishes of our client or directions of your manager.
- Establishing collection goals in conjunction with your manager.
- Achieving targets set by your manager
- Meeting other objectives as they arise in the future from changing circumstances.
- Performing all duties in accordance with the law and the Company’s Quality and Procedures Manuals including Health and Safety and Equal Opportunities and those detailed in the Quality Manual and section 3 of the Procedure Manual.
- Any other duties commensurate to this role as may be required from time to time.
Skills Required
- Experience of working within a team
- Basic keyboard skills
- Excellent communication skills with a professional telephone manner
- The ability to work on own initiative
- Attention to detail
- Ability to negotiate with customers
- Ability to meet targets
- A flexible approach to work
- Previous experience or working within a credit control / recovery office would be desirable
Salary
£14,500 -£18,000 dep on experience. + target related bonus (£200- £1000 per mth)
Please send your CV and cover letter to sales@2recruit.co.uk quoting Ref: PM2R/79/CRO
We endeavour to reply to all applications; however due to the high amount of online applications we receive, if you haven’t heard from us within 14 days, you have been unsuccessful with this particular role. If your application is not suitable for this position your CV will also be considered for any other vacancies we may have. You are very welcome to apply future advertisements placed by Pay Monthly 2 Recruit. |
T: 08452 577003
